Introduction

Welcome to EMCO Ping Monitor. You have chosen an easy-to-use software product that allows you to monitor host states and the connection quality of monitored hosts. The program can send different types of notifications when the host status and the connection quality change. The program collects monitoring statistics, including different monitoring metrics, and can generate reports with detailed information on the performance of any monitored host. This manual provides you with detailed information on all of the program features.

Introduction

Downloading the Program

The program is available in three editions that can be downloaded from the Downloads page of the website. To start using the program, you need to download the edition that satisfies your requirements.

  • The Free edition allows monitoring up to five hosts and runs as a Windows program, so it is suitable for monitoring of a small number of hosts only. This edition does not include remote connection and other advanced options.
  • The Professional edition allows monitoring up to 250 hosts and works as a Windows service that can be connected to by a GUI client launched on the same computer. The monitoring server can work with no active Windows login, so monitoring can run on even if you log off from Windows. The server allows for two simultaneous local client connections. This edition is suitable for continuous hosts monitoring in the 24/7 mode. This is a commercial edition of the program, which may be evaluated free of charge with no functionality limitations during 30 days.
  • The Enterprise edition has no limitations on the number of monitored hosts and works as a client/server, which allows simultaneous connection of multiple local and remote clients to the same server. This edition also features a web-monitoring interface, so most monitoring tasks can be performed in browser without running a GUI client. This edition is suitable for monitoring a large number of hosts in the 24/7 mode in environments that require remote access to the monitoring server. This is a commercial edition of the program, which may be evaluated free of charge with no functionality limitations during 30 days.

Detailed information on the features available in different editions of the program is available on the Compare Editions page of the website.

Using Documentation

EMCO Ping Monitor Enterprise was designed to be a tool with an intuitive user interface that can be used by people with different levels of technological knowledge. The program encompasses an initial configuration wizard that helps you to configure the program for the first start. In addition, every interface dialog provides you with hints and clear error messages. It should help you to use the program successfully without reading this manual. Anyway, it's recommended to review the Getting Started guide to familiarize yourself with the main features of the program.

To get detailed information on the program features, settings and user interface views, browse the manual content and choose the section you want to read.

This manual describes the features of the Enterprise edition of the application. If you use a different edition, you can notice that some features described here are missing in your copy of the application. You can download the product manual for your edition of the application as a PDF file using the corresponding link on the left. The same PDF manual is distributed together with the application, so you can find it in the application folder after installation. Finally, you can press F1 in the application to open the manual in the Help file format.

Getting Help

If you face a problem, it makes sense to check the errors reported in the Log view. If the problem can be resolved by a user, the error in the log includes troubleshooting information, so you can follow the suggestions to resolve the problem. In other cases, you may contact the support team at https://emcosoftware.com/support.

To get help on the problem, you need to provide the support team with the problem details. For example, you can send the error notification you received and the steps you had performed before getting this error. Provide the support team with all the available information regarding the problem to speed up the problem reproduction and troubleshooting.