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Remote Agent Management

Remote Shutdown installs the agent on each remote Machine to be able to work with it in the future. This agent is a Windows service that is installed automatically when required, but you can also install it manually, control its state and uninstall it when you are sure it is no longer needed. All these options are available from the Remote Agent menu in the Network and All Machines views.

If you want to ensure the remote agent that is already installed on remote Machines is up-to-date, you can use the Update menu item from the Remote Agent menu. An update is executed only for the Machines that have the remote agent installed but it is not up-to-date. The agent won't be updated by default on Machines that have clients connected to them, therefore if you definitely want to update it anyway, you should check the Force the remote agent update option within the displayed confirmation dialog.

Another option available from the Remote Agent menu is manual agent installation. To install the remote agent, you should select the Machines you want to install the agent onto and choose the Install menu item from the Remote Agent menu.

Just as you can install the remote agent, you can also uninstall it when there is no need for it to be installed. To uninstall the remote agent, you should select the Machines you want to uninstall the agent from and choose the Uninstall menu item from the Remote Agent menu. By default, the remote agent will not be uninstalled from Machines that have clients connected to them, therefore, if you definitely want to uninstall it anyway, you should check the Force the remote agent uninstall option within the displayed confirmation dialog.

Along with installing and uninstalling, it is possible to reinstall the remote agent by choosing the Reinstall menu item from the Remote Agent menu. By default, the remote agent will not be reinstalled on Machines that have clients connected to them, therefore, if you definitely want to reinstall it anyway, you should check the Force the remote agent reinstall option within the displayed confirmation dialog.

When working with remote Machines, Remote Shutdown always starts the remote agent, but it is also possible to start it manually as well as stop it when there is no need for it to be running. To start the remote agent manually, you should select the Machines you want to start the agent on in the Network view or the All Machines view and choose the Start menu item from the Remote Agent menu. To stop the remote agent manually, you should choose the Stop menu item from the Remote Agent menu. By default, the remote agent will not be stopped if it is running on Machines that have clients connected to them, therefore, if you definitely want to stop it anyway, you should check the Force the remote agent to stop option within the displayed confirmation dialog.

The last one of the available options is the ability to restart the remote agent. To restart the remote agent, select the Machines you would like to restart the remote agent on and choose the Restart menu item from the Remote Agent menu. By default, the remote agent will not be restarted if it is running on Machines that have clients connected to them, therefore, if you definitely want to restart it anyway, you should check the Force the remote agent to restart options.

Warning

Forcing the remote agent to update, restart, stop, reinstall or uninstall will cause disconnection of all the clients working with the agent, that may lead to inconsistent operations over remote Machines.

We have done our best to cover all the aspects of the remote agent management and hope that those options will help you solve the tasks you will face while using Remote Shutdown.